Customer Services


​​ Mahan Air Bassinet service for Infants

Mahan Air classified Infant as a person who has not reached his/her second birthday as of the date of commencement of travel and provides Bassinets with the condition that the infant does not way more than 14 kg and under 07 Days of age.

Important Notes:

  • Cabin crew will install and un-install bassinets after take-off and before landing ONLY.
  • Parents should assume sole responsibility for infants using bassinet facilities, during the flight.
  • If a bassinet is not available or required the infant aged 2 years or under may sit on the parent's lap or have a seat allocated to them at 10% of the adult fare.
  • Infants not occupying a seat paying 10% of an adult fare are allowed ONLY one piece of checked baggage not exceeding 10 KGS
  • International safety and hygiene regulations do not allow cabin crew to feed children, administer medication, take children to the toilet, and change nappies.
  • For safety reasons an adult can hold only one infant and children under the age of 15 may not hold infants.
  • please note bassinet service provides only in Mahan Air long haul flights( over 90 minutes flight time).

AVIH

In accordance with IATA Live Animal Regulation(LAR),Mahan Air ensure that both safety and animal welfare are addressed in all regulatory issues pertaining to transportation of live animals by air and your pets get the high standards of care, comfort and attention they deserve throughout their entire journey, giving you the peace of mind that you need.

Pets as cargo or checked baggage

For an additional fee, pets and other live animals can be carried as cargo or checked baggage. The owner or customer is responsible for ensuring that the animal is housed, fed, and watered adequately for the journey.

Other restrictions on animals

Mahan Air does not accept animals with the following age, health, and medical conditions:

  • Animals younger than Ten weeks
  • Fragile or weak animals

Carriage will only be permitted with a veterinary certificate stating that the animals are fit to travel and/or that there is no risk of birth.

Acceptable travel containers and kennels

Containers must be of adequate size, suitable design, and sufficient strength to prevent your pet from escaping. The container should provide good ventilation and allow the animal to easily stand, turn around, and lie down in a natural manner. You must supply food and water for the animal in the travelling container or kennel.

For any more inquiry please contact 24 hours before your departure with Mahan Air Origin Airport.

UM

Airlines call a young person between 5-12 ,flying without parents or guardians, an unaccompanied minor (UM) and Mahan Air is not excluded of this rule with offering special supervision by our experienced, reliable and caring cabin crew from the beginning to the end of the flight.

Important Notes:

UM must hold an individual passport (valid for at least six months), a valid visa for the country of visit, and a re-entry permit to return to his or her home country. In addition, all the required inoculations and medical check-ups, and carries the necessary medical papers, if required.

Before the flight (Origin Airport)

-UM Reservations must be made at least 48 hours before the flight.

-All related cost are to be borne by the passenger.

-Parents or legal guardians must bring the UM to check-in at least two hours before takeoff.

-Parents or Guardians are to be requested to remain at the Airport until the aircraft has taken off

During the flight

UM passengers are to be handed over to the Senior Cabin Crew Member who will be responsible for UM, and seat near her/him.

Upon Arrival (Destination Airport)

-UM passengers are to be handed over to the persons stated on the "Authorization Forms" in exchange for their signatures, after identification .

Live Animals

In accordance with IATA Live Animal Regulation(LAR),Mahan Air ensure that both safety and animal welfare are addressed in all regulatory issues pertaining to transportation of live animals by air and your pets get the high standards of care, comfort and attention they deserve throughout their entire journey, giving you the peace of mind that you need.

Pets as cargo or checked baggage

For an additional fee, pets and other live animals can be carried as cargo or checked baggage. The owner or customer is responsible for ensuring that the animal is housed, fed, and watered adequately for the journey.

Other restrictions on animals

Mahan Air does not accept animals with the following age, health, and medical conditions:

  • Animals younger than Ten weeks
  • Fragile or weak animals

Carriage will only be permitted with a veterinary certificate stating that the animals are fit to travel and/or that there is no risk of birth.

Acceptable travel containers and kennels

Containers must be of adequate size, suitable design, and sufficient strength to prevent your pet from escaping. The container should provide good ventilation and allow the animal to easily stand, turn around, and lie down in a natural manner. You must supply food and water for the animal in the travelling container or kennel.

​ For any more inquiry please contact 24 hours before your departure with Mahan Air Origin Airport.